Returns & Exchanges

I purchased a product from a store / stockist can I return it to you?

No sorry. You will need to take it back to store / stockist where you purchased the product and discuss their return policy with them. They will be happy to help you.

Can I return a product?

We want you to love and enjoy your products and we want to do our best to assist you make the best shade and product choices before you purchase but we understand that sometimes things go wrong. Please see our options below for returns and refunds. 1

When will I get my refund?

If we have agreed to refund you for an order or partial order, we will refund your payment to the same account as you made your order. You should receive the refund within 2 weeks. We will send you a confirmation to let you know when it has been pr

My product is damaged or poor quality can I get a refund?

Absolutely. We guarantee the quality of our products and will offer a full refund / exchange, including postage and handling costs for any item that doesn't meet quality standards. Contact us to rectify the situation.

I received wrong / missing items what do I do?

Oh no!. We're sorry for the inconvenience, it was probably human error. Please contact us within 7 days of receiving your order to let us know what was missing or wrong. We will then advise you of the next steps to receive the replacement items.

What if my return is late?

As long as you have contacted us and have proof that you have sent your parcel back to us, we will honour your refund. We understand that things get caught up in the post but please note that we encourage you to return your items using our Return La