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Lük Beautifood

Answers to frequently asked questions, help desk support and very friendly customer service.

Lük Beautifood FAQ's and Help Centre

How do I create an account?

How do I login to my account?

How do I reset my password?

How do I change my account details?

How do you protect my data & privacy?

How do I check my order history?

My Account

Shipping times during Christmas holidays 2025/26

Do you offer free delivery?

How long will my order take to be delivered?

Do you offer tracking?

What do I do if my order was damaged in transit?

What do I do if my order has missing / wrong items?

Which countries do you ship to?

Delivery & Shipping

I purchased a product from a store / stockist can I return it to you?

Can I return a product?

When will I get my refund?

My product is damaged or poor quality can I get a refund?

I received wrong / missing items what do I do?

What if my return is late?

Returns & Exchanges

What's the status of my order?

My Order Status is showing as delivered but I haven't received it.

My items arrived damaged, what should I do?

How do I edit or cancel my order?

How do I edit my shipping address after I've ordered?

An item I want to order is out of stock. Is it coming back?

How do I track my order?

My PayPal hasn't cleared when will my order be despatched?

There was a website problem when I was ordering.  Did my order go through?

There is a problem with the website.  I can't place my order.

Order & Payment Issues

What payment methods do you accept?

Something I ordered is now on sale, will you match the new price?

What is Afterpay and can I use it?

How do I pay with an e-gift voucher?

Payment Options

From OCT 16th FREE PURSE for Lip Nourish valued at $20 (excl. USA 😓)

I tried to use my 15% welcome voucher but it didn't work.

I tried to use my $10 coupon but it didn't work.

Can I use a promo / coupon code more than once?

I haven't received my 15% welcome coupon

Can I use a coupon code with a gift voucher?

Can I use more than one coupon code per order?

Can I use a coupon on top of a promotion?

When does my Gift Card /Voucher expire?

Where do I find current promotions?

Something I ordered is now on sale, will you match the price?

How do I use my Gift Card / Voucher?

I have a coupon code for $10 but it's not giving me the full discount

What is the Free Red Compact Mirror Offer, and how does it work?

Promotions, Coupon Codes, Vouchers

What is Lük Loyalty?

How do I check my points balance?

How long do points last?

How do I redeem my points?

Can I use my points with another discount or coupon code?

How long before my points show in my account?

Loyalty Programme

Are you open to collaborations?

How do I become a Lük Beautifood Ambassador?

How do I become a Lük Beautifood Affiliate?

Ambassadors, Affiliates, Influencers

Where can I buy your products in store?

Stockists

What is Lük Beautifood's sustainability policy?

Are your ingredients ethically sourced?

What is your packaging made of?

How do I recycle my empty containers?

Are your products 100% recyclable? Do they meet Australia's National Packaging Targets 2025

Why do you use boxes?

Are your lipstick containers recyclable?

Sustainability, Packaging & Recycling

Where can I login to my account?

Where can I find my wholesale stocking details?

How do I stock Lük Beautifood products?

Is there a minimum order for stockists?

Can I order Lük Beautifood products through Faire?

Wholesale & Stockists

About Lük Beautifood

Sustainability & Packaging

Contact Information

Awards & Certifications

Why are most products out of stock?

Will all products return?

Lip Care + Body Collection

Why have your prices gone up in the U.S.?

Are prices increasing globally or just in the U.S.?

When did the new prices take effect?

How much is the price increase?

Will there be changes to shipping fees as well?

Why didn’t you send a notification about the price change?

USA Price Increase

FAQs about the USA Price Increase, which will take effect starting August 1, 2025.

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