Send us an email with your query and we will respond within 24hrs M-F.

Lük Beautifood

We strive for the highest possible accreditations and awards to quantify our efforts and seek to grow our 10+ global awards and current certifications for:Australian Made&#xA0;<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/Made_in_Australia-c33cdd20-f879-455a-84f8-eac7e1d1d9dd.png" style="width: 83px;" class="fr-fic fr-dii">Peta Cruelty Free<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/PETA_Approved-2c528fa6-a9bf-45f2-a4c2-471886b8d4d1.png" style="width: 118px;" class="fr-fic fr-dii">Australian Certified Toxin-Free<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/certifiedtoxinfree-c480100e-1d24-49a7-b371-487a8792bc28.png" style="width: 111px;" class="fr-fic fr-dii">Global AwardsWe are honoured to have won numerous international awards voted by consumers, beauty experts and industry leaders including:- The best of the Green Edit Awards for the best Lip Product 2023, Sweet Dreams Lip Mask&#x2122;- The best of the Green Edit Awards for Sustainable Product, Lipstick Crayon - Caramel Kiss- New York Indie Beauty Expo 2018 People&apos;s Choice, Lip Nourish&#x2122;<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/Screenshot_2023-07-24_at_6.31.44_pm-b01f4c85-83ab-49f0-a292-c7577ad5ba4a.png" style="width: 553px;" class="fr-fic fr-dib">

We strive for the highest possible accreditations and awards to quantify our efforts and seek to grow our 10+ global awards and current certifications for:. Australian Made. Peta Cruelty Free. Australian Certified Toxin-Free. Global Awards. We are ho

Awards & Certifications

How do I create an account?

How do I login to my account?

How do I reset my password?

How do I change my account details?

How do you protect my data & privacy?

How do I check my order history?

My Account

Do you offer free delivery?

How long will my order take to be delivered?

Do you offer tracking?

What do I do if my order was damaged in transit?

What do I do if my order has missing / wrong items?

Which countries do you ship to?

Delivery & Shipping

I purchased a product from a store / stockist can I return it to you?

Can I return a product?

When will I get my refund?

My product is damaged or poor quality can I get a refund?

I received wrong / missing items what do I do?

What if my return is late?

Returns & Exchanges

What's the status of my order?

My Order Status is showing as delivered but I haven't received it.

My items arrived damaged, what should I do?

How do I edit or cancel my order?

How do I edit my shipping address after I've ordered?

An item I want to order is out of stock. Is it coming back?

How do I track my order?

My PayPal hasn't cleared when will my order be despatched?

There was a website problem when I was ordering.  Did my order go through?

There is a problem with the website.  I can't place my order.

Order & Payment Issues

What payment methods do you accept?

Something I ordered is now on sale, will you match the new price?

What is Afterpay and can I use it?

How do I pay with an e-gift voucher?

Payment Options

Buy any 2 full-size Lük products and receive a FREE Lipstick Crayon

I tried to use my 15% welcome voucher but it didn't work.

I tried to use my $10 coupon but it didn't work.

Can I use a promo / coupon code more than once?

I haven't received my 15% welcome coupon

Can I use a coupon code with a gift voucher?

Can I use more than one coupon code per order?

Can I use a coupon on top of a promotion?

When does my Gift Card /Voucher expire?

Where do I find current promotions?

Something I ordered is now on sale, will you match the price?

How do I use my Gift Card / Voucher?

I have a coupon code for $10 but it's not giving me the full discount

Promotions, Coupon Codes, Vouchers

What is Lük Loyalty?

How do I check my points balance?

How long do points last?

How do I redeem my points?

Can I use my points with another discount or coupon code?

How long before my points show in my account?

Loyalty Programme

Are you open to collaborations?

How do I become a Lük Beautifood Ambassador?

How do I become a Lük Beautifood Affiliate?

Ambassadors, Affiliates, Influencers

Where can I buy your products in store?

Stockists

What is Lük Beautifood's sustainability policy?

Are your ingredients ethically sourced?

What is your packaging made of?

How do I recycle my empty containers?

Are your products 100% recyclable? Do they meet Australia's National Packaging Targets 2025

Awards & CertificationsUpdated 2 years ago