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Lük Beautifood

Ah technology - don&apos;t you love it &#x1F62B;&#xA0;We&apos;re sorry our website is causing you problems.If you can please <a href="mailto:service@lukbeautifood.com">send us an email</a> with some details, we can get our tech people to look into it:<ul><li>Browser (e.g. &#xA0;Chrome,Safari etc)</li><li>Device (laptop, desktop, phone)</li><li>Description of the problem</li></ul>You can try refreshing the page - it usually is a button on your browser window that looks like this:<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/Screenshot_2023-07-24_at_11.35.03_am-b83a2b50-f28c-4a98-ba7e-fa87465dccba.png" style="width: 60px;" class="fr-fic fr-dib fr-fil">If it still isn&apos;t working, please call us and we can help you place your order over the phone.

Ah technology - don't you love it 😫. We're sorry our website is causing you problems. If you can please send us an email with some details, we can get our tech people to look into it:. You can try refreshing the page - it usually is a button on your

There is a problem with the website.  I can't place my order.

Order & Payment Issues

How do I create an account?

How do I login to my account?

How do I reset my password?

How do I change my account details?

How do you protect my data & privacy?

How do I check my order history?

My Account

Do you offer free delivery?

How long will my order take to be delivered?

Do you offer tracking?

What do I do if my order was damaged in transit?

What do I do if my order has missing / wrong items?

Which countries do you ship to?

Delivery & Shipping

I purchased a product from a store / stockist can I return it to you?

Can I return a product?

When will I get my refund?

My product is damaged or poor quality can I get a refund?

I received wrong / missing items what do I do?

What if my return is late?

Returns & Exchanges

What's the status of my order?

My Order Status is showing as delivered but I haven't received it.

My items arrived damaged, what should I do?

How do I edit or cancel my order?

How do I edit my shipping address after I've ordered?

An item I want to order is out of stock. Is it coming back?

How do I track my order?

My PayPal hasn't cleared when will my order be despatched?

There was a website problem when I was ordering.  Did my order go through?

What payment methods do you accept?

Something I ordered is now on sale, will you match the new price?

What is Afterpay and can I use it?

How do I pay with an e-gift voucher?

Payment Options

Buy any 2 full-size Lük products and receive a FREE Lipstick Crayon

I tried to use my 15% welcome voucher but it didn't work.

I tried to use my $10 coupon but it didn't work.

Can I use a promo / coupon code more than once?

I haven't received my 15% welcome coupon

Can I use a coupon code with a gift voucher?

Can I use more than one coupon code per order?

Can I use a coupon on top of a promotion?

When does my Gift Card /Voucher expire?

Where do I find current promotions?

Something I ordered is now on sale, will you match the price?

How do I use my Gift Card / Voucher?

I have a coupon code for $10 but it's not giving me the full discount

Promotions, Coupon Codes, Vouchers

What is Lük Loyalty?

How do I check my points balance?

How long do points last?

How do I redeem my points?

Can I use my points with another discount or coupon code?

How long before my points show in my account?

Loyalty Programme

Are you open to collaborations?

How do I become a Lük Beautifood Ambassador?

How do I become a Lük Beautifood Affiliate?

Ambassadors, Affiliates, Influencers

Where can I buy your products in store?

Stockists

What is Lük Beautifood's sustainability policy?

Are your ingredients ethically sourced?

What is your packaging made of?

How do I recycle my empty containers?

Are your products 100% recyclable? Do they meet Australia's National Packaging Targets 2025

There is a problem with the website. I can't place my order.Updated 2 years ago