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Lük Beautifood

Ah technology, don&apos;t you love it &#x1F604;&#xA0;If your order made it through, then you will have received an order confirmation email from us &#xA0;that looks like this:<img src="https://uploads.gorgias.io/QBGoD2e1QP2djqlX/Screenshot_2023-07-24_at_11.29.21_am-fbe71de1-2bb2-43cc-abe6-c86dfc0d6617.png" style="width: 300px;" class="fr-fic fr-dib fr-fil"> If you don&apos;t have an email like this, you can <a href="https://luk-beautifood-660w7pfbtef.gorgias.help/en-US/how-do-i-login-to-my-account-265836">login to your account</a> and check your order history. &#xA0;If you&apos;re still not sure, just contact us and we will check for you.

Ah technology, don't you love it 😄. If your order made it through, then you will have received an order confirmation email from us  that looks like this:. If you don't have an email like this, you can login to your account and check your order histo

There was a website problem when I was ordering.  Did my order go through?

Order & Payment Issues

How do I create an account?

How do I login to my account?

How do I reset my password?

How do I change my account details?

How do you protect my data & privacy?

How do I check my order history?

My Account

Do you offer free delivery?

How long will my order take to be delivered?

Do you offer tracking?

What do I do if my order was damaged in transit?

What do I do if my order has missing / wrong items?

Which countries do you ship to?

Delivery & Shipping

I purchased a product from a store / stockist can I return it to you?

Can I return a product?

When will I get my refund?

My product is damaged or poor quality can I get a refund?

I received wrong / missing items what do I do?

What if my return is late?

Returns & Exchanges

What's the status of my order?

My Order Status is showing as delivered but I haven't received it.

My items arrived damaged, what should I do?

How do I edit or cancel my order?

How do I edit my shipping address after I've ordered?

An item I want to order is out of stock. Is it coming back?

How do I track my order?

My PayPal hasn't cleared when will my order be despatched?

There is a problem with the website.  I can't place my order.

What payment methods do you accept?

Something I ordered is now on sale, will you match the new price?

What is Afterpay and can I use it?

How do I pay with an e-gift voucher?

Payment Options

What is the Spotlight on Skin Tint 15% Off Offer, and how does it work?

I tried to use my 15% welcome voucher but it didn't work.

I tried to use my $10 coupon but it didn't work.

Can I use a promo / coupon code more than once?

I haven't received my 15% welcome coupon

Can I use a coupon code with a gift voucher?

Can I use more than one coupon code per order?

Can I use a coupon on top of a promotion?

When does my Gift Card /Voucher expire?

Where do I find current promotions?

Something I ordered is now on sale, will you match the price?

How do I use my Gift Card / Voucher?

I have a coupon code for $10 but it's not giving me the full discount

Promotions, Coupon Codes, Vouchers

What is Lük Loyalty?

How do I check my points balance?

How long do points last?

How do I redeem my points?

Can I use my points with another discount or coupon code?

How long before my points show in my account?

Loyalty Programme

Are you open to collaborations?

How do I become a Lük Beautifood Ambassador?

How do I become a Lük Beautifood Affiliate?

Ambassadors, Affiliates, Influencers

Where can I buy your products in store?

Stockists

What is Lük Beautifood's sustainability policy?

Are your ingredients ethically sourced?

What is your packaging made of?

How do I recycle my empty containers?

Are your products 100% recyclable? Do they meet Australia's National Packaging Targets 2025

There was a website problem when I was ordering. Did my order go through?Updated 2 years ago