Delivery & Shipping
Shipping times during Christmas holidays 2025/26
USA: Your orders will be shipped as usual during the holidays. AUSTRALIA + INT: Our warehouse is now shut til January 6, 2025. Your orders will be shipped after this date.
Do you offer free delivery?
We sure do!. Within Australia Shipping is free for all orders over A$75. You receive a tracking number from Australia Post. If your order is under A$75, we charge A$8. For the USA we offer free shipping for all orders over US$45. We use USPS Ground
How long will my order take to be delivered?
Order Processing (except USA). Orders placed Monday–Thursday before 7am ship the same day. Orders placed after 7am or on weekends ship the next business day. Express Post orders are prioritised. Order Processing USA. Order placed prior to 3PM eastern
Do you offer tracking?
Yes we offer tracked shipping worldwide. AUSTRALIA. We offer 3 types of Shipping at checkout. 1. Free Parcel Post with tracking for orders over A$75. 2. Parcel Post with tracking A$8 for orders under A$75. We subsidise your postal cost and you receiv
What do I do if my order was damaged in transit?
Contact us immediately to let us know the problem. Product Damaged. We do our best to make sure that your order is packaged as securely as possible but we understand that products may get damaged in transit. If your product(s) was damaged in any way
What do I do if my order has missing / wrong items?
Oh no!. We're sorry for the inconvenience, it was probably human error. Please contact us within 7 days of receiving your order to let us know what was missing or wrong. We will then advise you of the next steps to receive the replacement items.
Which countries do you ship to?
Orders that are shipped outside of Australia and the United States, may subject to local duties and taxes at delivery. Please note that this is important for EU orders as you will have to pay applicable duties (20%+) before you order will be released